I tried to exchange an adult hoodie that fit like a child's small, but the company refused both of my email requests. I am disappointed with their poor customer service.
We’re sorry to hear that you were disappointed with our service. We take customer satisfaction very seriously and always aim to provide timely responses. After reviewing our email correspondence, I noticed that we responded to both of your emails on the same day, within 8 hours each time. We offered a 20% discount as a courtesy, since we do not offer returns or exchanges. Additionally, we requested measurements of the hoodie you received to check for a possible manufacturer error, but we didn’t receive a response to that email either. Based on this, we assumed you no longer wished to proceed with the new order.
That being said, we're more than happy to help resolve this for you! I'll reach out directly to see if you would still like assistance with a different size. Thank you for your understanding, and we appreciate your feedback.
Love to support local business.
Thank you for taking the time to provide a review! Providing top-quality products and excellent customer service is our priority. Thank you for choosing to support our local business, and we hope to serve you again in the future.
Quality and colors are great. Sizing seems way off. I ordered a large and it was way bigger than any other large I've gotten from any other vendor.
Thank you for your feedback! We understand how important sizing is, especially since we offer a variety of brands and styles, each with their own fit. That’s why we include a detailed size chart in every listing to help our customers find the best fit for their order. We’d be happy to review the sizing of the item you purchased, and we’re always available to help with any sizing or style questions you may have. Thanks again for taking the time to provide feedback on your purchase.
The website was easy to design & order from. Pick up was convenient! Thank You!
Thank you so much for your kind words and taking the time to leave a review! We're pleased to hear of your positive experience with us from start to finish!
Great customer service. Quick responses.
Softest zip up sweatshirt!
Thanks so much for taking the time to leave a review! We aim to deliver the best possible experience from start to finish, and we're happy to hear we hit the mark! Hope to see you again!
The quality of TShirts is very poor, I will not recommend for any kids clothing.
We're truly sorry to hear that the t-shirts you purcuahsed didn't meet your expectations. We take great pride in delivering high-quality products, and it's disappointing to know that we fell short. We'd love the opportunity to make things right, so I'll follow up directly to address your concerns and find a solution that works for you.
Thank you for helping us improve! We hope to have the chance to serve you better in the future.
So great to have a small business in our community who does such great work for so many organizations. I'm a frequent buyer and partner.
Thanks so much for taking the time to leave a review & for your kind words! We're happy to be part of a community that embraces small businesses and we look forward to more collaborations with great partners like you!
I have to say, I’m so grateful for the simple things. Ordering is a breeze, the t-shirts are exactly as pictured, sizing isn’t complicated, and my order came right away. It’s simple, they’re perfect! I’ll be ordering again. Well done HumanKind Team!
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you.
We've ordered custom t-shirts, hoodies, and sweatpants from HumanKind and each product has exceeded our expectations. The quality is exceptional—soft, durable, and consistently comfortable. Our logos always come out looking fantastic, thanks to their attention to detail.
Working with HumanKind has been a pleasure. They are incredibly accommodating, aligning with our budgets and timelines seamlessly. Their professionalism and reliability have made them our go-to vendor for all our custom clothing needs. Highly recommended!
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service from beginning to end, and it’s wonderful to know we hit the mark. We look forward to welcoming you back soon!
School shirt was made fast! We picked it up
Thanks so much for leaving a review! So happy to hear we met your expectations and we look forward to welcoming you back for any future spirit wear needs!
My wife and I are pleased with the colors and quality of the apparel.
Thank you for taking the time to leave a review! We're happy to hear you've been pleased with our offerings & we truly appreciate the opportunity to support ALK POSITIVE!
My order arrived earlier than initially stated. The quality of the cotton is also very good.
Thanks so much for taking the time to leave a review! We work hard to deliver on our customer's expectations from beginning to end, and we’re happy to hear we hit the mark for you. Come back and shop soon :)
Thank you for amazing service ❤️
We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.
My Shirt is great -it's high quality, looks great and the service was great too!
Thanks so much for taking the time to share your experience with us! We work hard to deliver quality service from beginning to end, and we’re happy to hear we hit the mark for you. Thanks again!
Love the designs, the results, the fast turnaround, and the lovely customer service!! Highly recommended!
We’re absolutely delighted to receive your 5-star review! Thank you so much for taking the time to share your experience of working with us! We’ll be sure to pass your kind words on to our dedicated store team.
Fast and accurate orders!
Thanks so much for taking the time to leave a review! We work hard to deliver on our customer's expectations from beginning to end, and we’re happy to hear we hit the mark for you. Come back and shop soon :)
Awesome job on our team’s custom gear. Thank you!
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you.
Great! Exactly what we wanted!
Thanks for the great review! We're happy to hear that your item worked out! Thanks again & we look forward to welcoming you back soon!
Was able to customize school shirt! Great quality and fit!
Thank you for your great review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark. Thanks again!
My daughter loves her new sweatshirt. It has her graduating year on the side and I was even able to put her name on the back, which she loved. Good quality and looks great.
Thanks so much for taking the time to provide a review! We're happy to hear that your daughter is pleased with her new sweatshirt! Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark. Thanks again!
Very responsive and professional costumer service ! Thank you 😊
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service, and it’s wonderful to know we hit the mark. We look forward to welcoming you back soon!
Great quality shirt and graphics. Son loves it!
Thanks so much for taking the time to leave a review! We're happy to hear that your son loves his new shirt!
Thanks for the great T-shirts, the print is clear and nice and the quality is as Expected !!!
And thank you for the great review:). We are so happy you are pleased with your order!
Great time delivery and easy transaction. I really like all the t-shirts that I've got from humanKIND. There is only one t-shirt with rainbow colors that the material of the shirt is rough and the colors do not reflect the online sample. Other than that, it is always a good experience.
Thank you so much for your review! Due to the nature of tie dye tees, no two are exactly the same- so there will be some variance from the online mock up. Sometimes they do feel a little bit stiffer before they are washed. This has to do with the tie dye process. It should soften up nicely after a few washes. I hope your shirt is feeling softer by now:)
Thanks for making my son's new club swag on short notice. It looks great.
We loved the design and thought they turned out great as well- so glad you like them and thank you for letting us help with this fun project!
